Our products may be returned within 15 days of receipt for a partial refund or credit. All returns are subject to a 20% restocking fee. There shall be no refunds on products that are custom ordered.
In order to obtain a partial refund or credit under this policy, physical products should be shipped at your expense to the address listed below and must include your purchase information (such as a copy of your receipt) so that we can apply your partial refund or credit. The products should be in merchantable condition (i.e. we could resell them because they’re in good condition).
Returned physical products are subject to a re-stocking fee equivalent to 20 percent of the purchase price.
We do not take title to a returned physical product until we receive it. In limited circumstances, and at our sole discretion, we may issue a partial refund or credit without the return of a physical product you purchased from us. If we issue such a refund without a product return, we do not take title to the physical product that has not been returned.
Shipment and Risk of Loss
When you buy a physical product from our website, the purchase is made per a shipment contract. Whether we ship the product directly to you, or it is shipped to you by a third party (e.g. a drop shipper), the risk of loss and title for each product purchased from us passes to you once it has been delivered to the carrier (e.g. U.S. Postal Service, U.P.S., FedEx etc.). We are not responsible for items lost during transit.
Email your refund request to info[at]genuinebillycook.com. Please include the words “Refund Request” in the subject line of your email.
When you communicate with us by email concerning a request for a refund, you are agreeing that we can respond to you by email or other electronic means of communication.
Send your written request for a refund or subscription cancellation by first class postal mail to:
Billy Cook AMT, LLC
Attn: Refunds Department
320 Muskogee Avenue
Sulphur, OK 73086
To serve you and others better in the future, we request (but do not require) that you tell us why you are requesting a refund. We want satisfied customers.
We, our principals, employees, and agents shall not be liable for failure to perform any of our obligations under this policy during any period in which we cannot perform due to fire, earthquake, flood, or other natural disaster, epidemic, pandemic, explosion, casualty, war, terrorism, embargo, riot, civil disturbance, act of public enemy, act of God, or the intervention of any government authority, or similar cause beyond our control.
This Policy and Customer Agreements
Any customer agreement between us supersedes this policy to the extent there is any conflict with the terms and conditions of the customer agreement.
GDPR and LGPD Fees
Any fees charged to process a request made under either (1) Regulation (EU) 2016/679, the European Union’s General Data Protection Regulation (“GDPR”), or (2) the Federative Republic of Brazil’s Lei Geral de Proteção de Dados Pessoais, Law No. 13,709/2018 (“LGPD”), whether the processing is voluntary or by legal mandate, are not eligible for a refund.